I’m Corey Dodd, and I design brand identities and user interfaces with a focus on strategy and customer experience. I’ve been doing this for a while, 20 years or so, and I think I’m starting to get the hang of it.
Projects going off track and taking longer than they should is always frustrating. It impacts motivation, it reduces profit margins, it messes with other projects and it causes loads of unwanted stress. Keeping projects running on time doesn't need to be hard. A really easy way to handle this is the idea of "hibernation mode". […]
Repeat After Me - Edition #1 Have you ever quoted a project only to have the prospect come back and say "I'm sorry, but someone else has quoted less"… More than likely, I know I have. There are many ways that you can handle this conversation, but many of these will find you defending yourself […]
Offer support they said. Sell care plans they said. Upsell hosting, domain, email services they said. It's money for nothing they said... ... No one mentioned all the additional work and stress. Let's face it, retainers are great for cash flow. But offering website support and maintenance can be time-consuming and stressful and after all, […]
